KAGS Warranty Terms
Warranty Coverage
- KAGS Ultra-Lightweight Spine Protection Backpacks: 1-year warranty (from the date customer purchased the product, customers should retain their sales receipt)
- ESSENTIALS Series Lightweight Multi-Purpose Backpacks: 6-month warranty (from the date customer purchased the product, customers should retain their sales receipt)
Products Not Covered Under Warranty
1. WEEKEND Casual Bag Series
2. Water Bottles
3. Pencil Cases
4. Shoe Bags
Exclusions to the warranty
Warranty does not apply under the following conditions:
1. Damage caused by accidents, misuse, abuse, or external factors.
2. Cosmetic changes, including but not limited to stains, fading, scratches, or dents.
3. Natural wear and tear or aging over time.
4. Damage due to user error, mishandling, negligence, or failure to follow product usage instructions.
5. Customers could not present their sales receipt.
6. In case of any dispute, KAGS reserves the rights for any final decision.
Warranty Registration Extension
Please complete online registration within **14 days** of purchase. Late registrations will not be accepted.
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Repair Services
To arrange a repair, please provide the following details via email or WhatsApp (**+852 59511360**):
- Full Name
- Contact Number
- Email Address
- Backpack Model
- Backpack Color
- Invoice Number
- Purchase Date
- Place of Purchase
- Copy of Invoice
- Photos of the Defect
Walk-In Repair Service
We offer carry-in repair services only for products with a valid invoice.
(Excludes all personal, consumable, accidental, or natural disaster-related damages.)
(KAGS reserves the right to refuse service for walk-ins without prior appointment.)
Repair Service Location
Address: Room 14, 4/F, Chai Wan Industrial City Phase 1, 60 Wing Tai Road, Chai Wan, Hong Kong
Repair Service Hours
Monday to Friday: 10:00 AM – 1:00 PM | 2:00 PM – 5:30 PM
Closed on Saturdays, Sundays, and Public Holidays
WhatsApp Hotline for Inquiries & Appointments: (852) 5951 1360 (Appointment required)
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In-Warranty Repairs
Eligible damages will be repaired free of charge within 3-5 working days.
Important Notes
1. A copy of the invoice is required for warranty service.
2. Repairs/replacements are subject to damage assessment. Accessories or decorative items on backpacks will not be returned—please remove them beforehand.
3. Customers opting for self-repair after assessment must arrange their own logistics to and from the service center. Courier fees will be borne by the customer.
Thank you for choosing KAGS. We are committed to serving you with excellence!
Disclaimer
KAGS reserves the rights to amend these terms and conditions without prior notice.
In case of any dispute, KAGS reserves the rights for any final decision.
